Return, Replacement & Cancellation Policy
If you change your mind after placing an order or are unsatisfied with the product you receive, our comprehensive returns, replacement & cancellation policy will cover you. Please go through our policy to understand how cancellations, returns & replacements work.
1. Can I cancel my order?
Yes, you can place an order cancellation request before your order has been shipped (We will not be able to cancel your order once it has been shipped. You can refer to the return policy if you don’t want the product anymore). Your entire amount will be refunded once your order is cancelled before dispatch.
2. How do I cancel my order?
Submit your order cancellation request here. We will send you a confirmation mail confirming the cancellation of your order within 1-2 days of receiving the order cancellation request. If the order has already been shipped & cannot be cancelled, we will communicate the same to you.
3. When will I receive my refund?
We process refunds on the same day we confirm that your order was successfully cancelled. Your refund will be processed to the original payment method used by you while placing the order. It may take up to 7 business days to reach your account.
Return & Replacement Policy
1. Can I place a return or replacement request?
You can place a return or replacement request within 3 days of receiving the product. You can return the product if you are unhappy with it. If there is any manufacturing defect in the product, you ask for the item to replaced.
2. What types of returns or replacements are not allowed?
You cannot return a product or ask for a replacement after using it or washing it. The product can only be returned in the same condition as it was received along with all of its packaging. If we receive a used or a damaged product, we will not be processing a refund against it.
3. How do I place a return or replacement request?
Submit your return or replacement request here. We will arrange a return pick up of the product from your delivery address & get the product back in most situations. If your pin code is not serviceable for a return pick up by our partner carriers, then you will have to ship the product back to us on your own. Currently, we are servicing all return & replacement requests at no extra charge.
4. When will I receive my refund?
Your refund will be processed within 7 days of the return package reaching us. In case of an online payment, your refund will be processed to the original payment method used by you while placing the order and in case of a cash on delivery payment, your refund will be processed via a bank transfer to your account. It may take up to 7 business days to reach you after we process your refund at our end.